This Refund Policy explains when refunds are available for the Custom Wedding Timeline products. It mirrors the refund terms in our Terms of Service and what is shown on the pricing page. Last updated June 19, 2026.
Free Tier
No charge, no refund.
Premium PDF ($29)
14-day refund if the PDF does not save you at least two hours of planning. To request a refund, email [email protected] within 14 calendar days of purchase with your order email and a brief note about why the PDF did not help. We process approved refunds to the original payment method within 7 business days.
Strategy Session ($199)
Full refund if the call does not rebuild your day. If, at the end of the 60-minute call, you do not feel you have a workable plan, email [email protected] within 7 calendar days of the call and we will refund the session in full. To qualify, you must attend the full scheduled session and answer the planning questions Jordan asks during the call.
Good Faith
Refunds are issued in good faith. Repeated refund requests, fraudulent chargebacks, or attempts to abuse the policy may result in a refusal of future service.
Questions about a refund? Email [email protected]. For full terms, see our Terms of Service.